Terms and Conditions
1. APPLICATION OF CONDITION
Notwithstanding anything which may be contained in any purchase order or other document of the buyer, goods are supplied subject to these conditions alone. No variations of them will apply unless expressly agreed by both parties in writing and signed on their behalf.
2. LOSS OR DAMAGE IN TRANSIT
The seller will replace goods which fail to arrive or arrive in a damaged condition. However, in order to comply with the terms and conditions the `Seller's own insurance policy, notification of loss or damage to the goods must be made to the Seller in writing, within 7 days of the date of despatch, failing which no claim in respect of such loss or damage will be entertained by the seller.
We do provide an option for UK buyers to take out insurance/special delivery, it should be understood that unless this option is taken by the customer all goods will be sent standard first class delivery in which case claims can only be made upto a maximum cost of £27. Once a claim is made for a lost parcel please allow upto 14 working days for a response.
3. DELIVERY
Unless specifically agreed otherwise than in writing by the seller the date of any delivery notified by the seller to the buyer is an estimate only and the seller shall not be liable for the consequences of any delay in fulfilling the buyers order. Goods are delivered by carriers over whom the seller has no control and therefore the seller shall not be liable for the consequences of any delay in transit. In the events of goods ordered and subsequently returned for any reason the seller reserves the right to affect a handling charge.
4. DISCREPANCY
The buyer will inspect the goods on arrival and if they do not correspond in nature to the goods ordered, will give the seller written notification of any discrepancy within 7 days of the despatch, failing which the buyer shall be deemed to have accepted the goods.
5. DESCRIPTIONS
The photographs, dimensions, specifications and type numbers in this catalogue are shown only as a guide, and although we will usually supply the exact product shown, we reserve the right on occasions to supply similar to items but of detail differences.
6. ACCURACY OF INFORMATION
Whilst we make every effort to ensure the accuracy of the information shown in this catalogue, we can accept no liability for damages or injury arising directly or indirectly from any error or omission in such information.
7. DEFECTIVE GOODS AND CONSEQUENTIAL LOSS
The seller guarantees that the goods are free from defects and are of satisfactory quality but it is for the buyer to satisfy themselves that the goods are fit and suitable for the purpose for which they require them. Defects in goods delivered shall not be grounds for cancellation by the buyer of the remainder of any order or contract.
It is expressly agreed and understood by the buyer that the seller's liability in respect of defective or otherwise unsatisfactory goods shall under no circumstances whatsoever extend beyond the price paid for such goods, in particular the seller shall not be liable for any damage to property, nor any consequential loss of whatsoever nature, however caused, arising out of any defect in the goods, or from their failure to correspond to any description or representation, or from their unsuitability for any purpose.
If any buyer alleges that goods supplied are defective the buyer will return them, carriage paid, to the seller's premises. If, after examination by the seller, it is established that the goods are defective then the seller will refund the buyer the cost of the carriage and replace the goods or at the seller’s absolute discretion refund their purchase price.
8. PRICE
The seller reserves the right to vary any price advertised in the seller's catalogues or elsewhere as occasion demands, and the goods are supplied at the price prevailing as at the date of acceptance by the seller of any order placed by the buyer. All prices are exclusive of V.A.T. except where expressly stated otherwise.
9. PAYMENT
The seller reserves the right to vary any price advertised in the seller's catalogues or elsewhere as occasion demands, and the goods are supplied at the price prevailing as at the date of acceptance by the seller of any order placed by the buyer. All prices are inclusive of V.A.T. except where expressly stated otherwise.
10. SPECIFICATION
Goods described in the sellers catalogue or elsewhere are subjected to a continuing process of technical change and development and the Seller therefore reserves the right to alter specifications without notice any time before delivery. All descriptions, illustrations, specifications and dimensions are approximate and are only intended to present a general guideline as to the goods therein. It is therefore agreed by the Buyer that the goods supplied may not comply in all respects with the description in the Seller's catalogue or elsewhere. If a sample of the goods has been exhibited to and inspected by the buyer the contract shall not constitute a sale by sample.
11. RESERVATION OF TITLE
Although goods supplied by the Seller to the Buyer shall be at the Buyer's risk immediately on delivery to the Buyer (and the Buyer should be insured accordingly), the legal ownership in the goods shall not pass from the Seller to the Buyer until they have been paid for in full. Until property in the goods of passes from the Seller to the Buyer as forsaid the Buyer shall hold the goods as the bailee of the Seller. Where the goods are supplied under a Contract Order with delivery in installments over an extended period, then the order is to be regarded as a whole so that property in none of the goods passes until all the goods, the subject of the contract order, have been paid for in full.
12. FORCE MAJEURE
If delivery is delayed by any cause beyond the reasonable control of the Seller, a reasonable extension of time for delivery shall be granted and the Buyer shall pay such reasonable extra charges as shall have been occasioned by the delay.
13. RETURNS
If you recieve goods that are damaged, then you must report this within 3 working days. This applies for both business and home users. Please email us or call us to report any damaged goods. We ask you to return the items to us in the original packaging and once recieved we will action request for a replacement or full refund including a resonanable amount for the postage.
If your product is faulty or becomes faulty, you can obtain a replacement or refund within 4 months of purchase - you must be able to provide your order number. All our toner cartridges come with a 12 month warrnty.
If you change your mind and the goods have not been in your possession for over 10 days, then you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us. Both business and private customers should be aware that there will be a 20% restocking fee.
A refund will only be offered if :
The cartridge is still sealed in the internal packing.
The outter box is not damaged.
The cartridge must not have been used.
Please note that the cost of returning these items is the responsibility of the customer.
If you change your mind (After 10 days)
If you wish to return goods after 10 days of reciept, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items (less a 20% restocking fee) transferred towards replacement goods. All goods must be unopened and in their original packaging.
